Everyone’s treatment is unique
and your consulting doctor will design a
programme specifically for you.
Your first specialist appointment
You will meet with your consulting doctor to discuss your results and treatment options.
Here are some common questions you may wish to ask your doctor.
Following your appointment you will receive a detailed cost estimate for the treatment plan (and any options) that the specialist discussed with you. Should you decide to proceed, you will be scheduled for a pre-treatment assessment.
Possible treatment options
TREATMENT PLAN
A
TREATMENT PLAN
B
TREATMENT PLAN
C
Typically, you will either be prescribed an oral course of medication, or a course of intravenous treatment which will require time in the day stay unit, but you can move between these treatments or be doing both at once. Each treatment plan is personalised to you.
In the day stay unit we provide food and beverages to you and your support person, and we have a comfortable ‘family zone’ where your support person can make a hot drink, read a book or use their laptop.
Pre-treatment assessment
You will meet your consulting doctor again to confirm the treatment plan, answer any questions you may have and complete paperwork such as consent forms.
This meeting will be directly followed by an orientation appointment with one of the nurses who will show you around the facilities and go over your treatment, drugs and side effects.
Follow-up appointments
Your consulting doctor will see you on a regular basis throughout your treatment to review you and to make any adjustments to your treatment plan. We support tele-health appointments if required.
Palliative care consultations are available to support patients and their families.
WHAT YOU NEED TO KNOW
Your rights
We are committed to acting ethically, responsibly and always in the best interests of our patients. We adhere to our duties as prescribed in the Code of Health and Disability Services Consumers’ Rights (hdc.org.nz)
If you have any concerns at all, please do not hesitate to speak with any member of our team. Complaints will be treated with gravity and can be made in writing to: quality@harbourcancer.co.nz
Raising a concern or making a complaint will not affect your treatment in any way. We welcome feedback to improve the care we give our patients.
We’re here to help
General Enquiries
T (09) 220 3333 | hello@harbourcancer.co.nz
Medical Enquiries
& Prescriptions
Monday to Friday, 8am to 4.30pm for any medical questions or prescription requests please call or email our clinic nurse.
T 021 242 4310 | Nurses.wairau@harbourcancer.co.nz
T 021 865 652 | Nurses.newmarket@harbourcancer.co.nz
Urgent After-hours Care
If it is a medical emergency, dial 111
If you are a Harbour patient and are unwell and require a doctor’s assistance, please call (09) 220 3333. Follow the phone prompts to reach the on-call doctor’s mobile.
*Prescriptions and appointment information are not available from the after‑hours doctor. Please call our clinic nurse and scheduling team during office hours.
Account Enquiries
T (09) 220 3333, ext. 5000 | accounts@harbourcancer.co.nz
Quality / Complaints
Please direct any quality concerns or complaints to
T (09) 220 3333 | quality@harbourcancer.co.nz
