Harbour Cancer and Wellness is committed to protecting our patients’ personal information.
We have created this Privacy Statement to help you understand how we collect, use and protect your information when you visit our clinics and website.
What personal information do we collect?
We collect personal information that you provide to us, such as your name, email address, and phone number. We may also collect information about your use of our website, such as the pages you visit and the links you click.
How do we use your personal information?
We use your personal information to provide you with the services you request, such as sending you information about our cancer services and support programs. We may also use your personal information to improve our website and to send you marketing messages.
How do we disclose your personal information?
We do not disclose your personal information to third parties without your consent. However, we may disclose your personal information to third parties if we are required to do so by law or if we believe that it is necessary to protect our rights or the rights of others.
How are consultations transcribed?
We use a software tool called Lyrebird to capture medical notes and create clinic letters and referrals. Lyrebird transcribes in real time on servers in Sydney, Australia. Audio is immediately converted to text and is not permanently stored. User data is never used for training purposes, and patient-identifying information is automatically redacted from transcripts. Consent is obtained from patients before recording and transcribing consultations. Lyrebird employs robust security measures to ensure the privacy and protection of user data, including data encryption, real-time transcription, data sovereignty, controlled access.
How do we protect your personal information?
We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. We use a variety of security measures, including encryption and firewalls.
Your choices
You have the right to access, correct, and delete your personal information. You also have the right to opt out of receiving marketing messages from us.
Contact us
If you have any questions about this privacy policy, please contact us.
Changes to this privacy policy
We may update this privacy policy from time to time. If we make any changes, we will post the updated privacy policy on our website.
Additional information for New Zealand residents
Under the New Zealand Privacy Act 1993, you have the following rights:
● The right to know what personal information we hold about you
● The right to access your personal information
● The right to correct your personal information
● The right to object to the processing of your personal information
● The right to have your personal information erased
To exercise any of these rights, please contact us.
We are committed to protecting your privacy. If you have any questions or concerns about how we handle your personal information, please do not hesitate to contact us.
